Shipping and Refund Policy

Shipping Policy

All the products are shipped and Delivered with in 7 - 10 days after placing the order. The products are shipped directly through DHL Express.

Refund Policy

At TR Stones, we are committed to providing our customers with the best quality products. We offer a 7-day money-back guarantee if you are not completely satisfied with your purchase. If you are not satisfied with your order, please contact us within 7 days of purchase to receive a full refund. We will also replace any defective items within 7 days of purchase. Thank you for choosing TR Stones for your granite threshold needs.
​
Return of Products:

Returns are accepted only for missing or damaged products.
If you receive a damaged item or if any product is missing from your order, please contact our customer service team within seven (7) days of receiving your package.
Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
To initiate a return, please contact our customer service team for further instructions​